Your privacy matters to us. This Privacy Policy explains how mae888 collects, uses, stores, and protects the personal data of players and visitors to mae888.app. By using the mae888 platform, you consent to the practices described in this Policy.
This Privacy Policy ("Policy") is issued by mae888 ("mae888", "we", "us", "our"), the operator of the online gaming platform accessible at mae888.app. This Policy applies to all individuals who access or use the mae888 Platform, including registered Players, prospective registrants, and general visitors. Please read this Policy carefully. If you do not agree to the collection and processing of your personal data as described herein, you should not use the mae888 Platform.
Mae888 is an online gaming and sports betting platform operated under applicable international gaming authority licensing. The mae888 Platform provides live casino, slots, sportsbook, crash games, and Mix Parlay products to players in permitted jurisdictions, with a primary focus on serving Malaysian players using Malaysian Ringgit (MYR). Mae888 is the data controller in respect of personal data collected through the Platform.
For all data-related enquiries, mae888 can be contacted at [email protected] (plain text — not a clickable link).
Mae888 collects personal data through several means, including directly from you when you register, use, or contact us about the Platform, and automatically through your use of the Platform. The categories of personal data we collect include:
| Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government ID number | Registration form; KYC verification |
| Contact Data | Email address, phone number, residential address | Registration form; account settings |
| Financial Data | Payment method details, transaction history, deposit and withdrawal records in MYR | Cashier transactions; payment provider integrations |
| Gaming Data | Bet history, game preferences, session durations, win/loss records | Platform activity logs |
| Technical Data | IP address, device type, browser type, operating system, session tokens | Automated collection via Platform access |
| Behavioural Data | Pages visited, features used, click patterns, marketing interaction | Cookies and analytics tools |
| Communications Data | Live chat transcripts, email correspondence, support tickets | Customer support interactions |
We do not collect sensitive personal data (such as biometric data, health data, or political opinions) except where strictly required for identity verification purposes under applicable KYC regulations, and only with your explicit consent or as required by law.
Mae888 uses the personal data we collect for the following purposes:
Mae888 processes personal data only where a valid legal basis exists. The legal bases on which we rely include:
Mae888 does not sell your personal data to third parties. We may share your personal data with the following categories of recipients where necessary:
All third-party recipients are required to process personal data only for the specified purpose and in compliance with applicable data protection standards.
Mae888 uses cookies and similar tracking technologies on the Platform. These include:
You may configure your browser to refuse or delete cookies. Note that disabling essential cookies will impair your ability to log in and use the Platform. Your cookie preferences can also be managed via the cookie consent tool displayed on your first visit to mae888.app.
Mae888 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods driven by regulatory requirements:
Following the applicable retention period, personal data is securely deleted or anonymised in accordance with our data destruction policy.
Mae888 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
While we take reasonable steps to protect your personal data, no system is completely immune to security risks. You are responsible for maintaining the security of your mae888 Account credentials and should enable two-factor authentication from Account Settings.
Subject to applicable law, you have the following rights in respect of your personal data held by mae888:
To exercise any of these rights, please contact mae888 via live chat or at [email protected]. We will respond to all valid data rights requests within thirty (30) days. In certain circumstances we may need to verify your identity before processing your request.
21+ The mae888 Platform is strictly intended for adults aged 21 years and above. Mae888 does not knowingly collect personal data from persons under the age of 21. If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that data and close the associated Account.
Parents and guardians are encouraged to use parental controls and monitoring tools to prevent underage access to online gambling platforms. If you have reason to believe that a person under 21 has registered a mae888 Account, please contact us immediately at [email protected].
Mae888's Platform infrastructure and some of our third-party service providers may be located in jurisdictions outside Malaysia. Where personal data is transferred internationally, mae888 ensures that appropriate safeguards are in place — including contractual data protection clauses — to protect your personal data to a standard equivalent to that required under applicable Malaysian data protection law and our licensing obligations.
By using the mae888 Platform, you acknowledge that your personal data may be transferred to and processed in jurisdictions outside your country of residence, subject to the safeguards described in this Policy.
The mae888 Platform may contain links to third-party websites or services (for example, payment provider portals). Mae888 is not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any third-party services you access in connection with using mae888.
Mae888 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform functionality. Where changes are material, we will provide reasonable advance notice via the Platform or your registered email address. The "Last Updated" date at the top of this Policy indicates when it was most recently revised. Your continued use of the Platform following the effective date of any update constitutes your acceptance of the revised Policy. We recommend reviewing this Policy periodically.
For any questions, requests, or complaints relating to this Privacy Policy or the handling of your personal data by mae888, please contact us through the following channels:
Mae888 aims to acknowledge all privacy-related enquiries within 72 hours and to provide a full response within thirty (30) days of receipt.
How we protect and respect your personal data as a Malaysian player.
Every page of mae888 — login, account dashboard, cashier, game lobby — is protected by 256-bit SSL encryption. Your credentials, financial data, and personal information cannot be intercepted in transit between your browser and our servers.
Mae888 does not sell, rent, or trade your personal data to third-party advertisers or data brokers — under any circumstances. Data sharing is limited to operational necessity: payment processors, game providers, and regulatory compliance only.
You have clear rights over your mae888 data — access, correction, deletion, portability, and objection. Mae888 responds to all valid data rights requests within 30 days. Contact support via live chat or email to exercise your rights at any time.
Mae888 retains your data only as long as legally required — typically 5–7 years for financial and identity records under AML licensing obligations. After the retention period, data is securely deleted or anonymised following our data destruction procedures.
We use cookies for session management, analytics, and preferences. Essential cookies are required for Platform function; analytics and marketing cookies require your consent. Cookie preferences can be updated via the consent tool or your browser settings.
Mae888 does not knowingly collect or process personal data from persons under 21 years of age. Any Account found to be registered by a minor is closed immediately and all associated data deleted in accordance with our child protection obligations.
Your data is protected. Your privacy is respected. Join 500,000+ Malaysian players — adults 21+ only.
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